fauxReal Designs

We want you to have a fabulous experience shopping at fauxReal Designs. If you have any questions or experience difficulty using our site, please contact jackie@fauxrealdesigns.com or 203-226-4445. We will gladly exchange or refund any purchase returned within 10 days, in its original condition, by original form of payment.

RETURN POLICY

Returns/Exchanges are subject to the exceptions listed below:

1. In the rare instance that your merchandise is delivered to you in less than perfect condition please notify us at 203-226-4445 within 10 days of delivery for a full refund. Returns received beyond the 10 day period are subject to exchange or store credit only.

2. In the unlikely event that a piece needs mending, return it within 30 days for free repair. For items returned after 30 days, there will be a $20.00 per piece repair charge plus shipping and handling. Some of the beads we use are only available in limited quantities. We will make every effort to replicate the piece, but we may need to replace beads with something similar.

3. Shipping and Handling and insurance charges are non-refundable.

Please follow these steps to return or exchange your jewelry item(s):

1. Contact us within 10 days by email if you wish to obtain a refund.

2. Contact us within 30 days by email for an exchange or store credit.

3. Return your item(s) in their original packing materials, with your original invoice to us by an insured courier and retain the receipt for your records. We are not responsible for items lost or damaged in shipping.

Please send your package to:

fauxReal Designs

606 Post Road East, Suite 682

Westport, CT 06880

4. Once we receive your return, a refund or customer credit (for exchanges) will be issued within 10 business days, in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

SHIPPING POLICY

1. Standard shipping applies only within the continental United States. If you wish to have something shipped internationally, please email jackie@fauxrealdesigns.com to have your shipping and handling costs calculated prior to processing your order.

2. Shipping and handling charges are as follows:
            $0-200 - $8.95
            $200-350 - $13.95
          $350 and up - $17.95
All prices are stated in U.S. dollars and a 6% sales tax will be automatically applied to all Connecticut orders.

3. Orders will be shipped within 3-5 business days, following credit card authorization.

This site does not collect credit card information. All payments are made through PayPal and no credit card information is requested or retained by this site.